At Sartorial, we want you to be completely satisfied with your purchase. If you're not happy with your order, our returns and exchanges policy ensures that you have options to resolve the situation. Please review the details below for how to process returns or exchanges.
You can return most items within 30 days of receiving your order for a full refund. Items must be in their original condition, unworn, unwashed, and with all tags attached. Any returns that don't meet these conditions may be rejected or subject to restocking fees.
We offer exchanges on items within 30 days of receiving your order. To exchange an item, please ensure it is in its original condition. If you need to exchange for a different size or color, simply initiate the return process and place a new order for the desired item.
The following items cannot be returned or exchanged:
Once your return is received and inspected, we will process your refund to the original payment method within 7-10 business days. Shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent). We recommend using a trackable shipping service or purchasing shipping insurance for returns to ensure they are returned safely.
If you receive a damaged or incorrect item, please contact our customer service team immediately with photos of the item and packaging. We will arrange a return, exchange, or refund at no additional cost to you.
